TERMS AND CONDITIONS
Our concierge is available Monday through Friday from 9 am to 5 pm, or by appointment, to help with your catering needs and questions. This is a complimentary service we provide our customers. Listed below are some of the catering policies you should be aware of before placing your order.
A successful event requires excellent planning, so please discuss with us and place your order as far in advance as possible. We require all catering events to be booked at least 3 business days in advance with us.
We request that your final menu and number of quests be confirmed in the following way : 6 days in advance for Shabu Shabu. An earlier confirmation may be required for large groups or special menus. If you need to make a menu change within 6 days, you may be charged up to 100% of the menu item cancelled.
Please let us know the dinner starting time at least 6 days in advance.
Specialty items must be cancelled a minimum of 6 business days in advance.
All changes must be communicated by email.
Niseko In-House Dining is a small, locally-owned, custom caterer. It is that way so that we can provide excellent food and personalized service. Unfortunately, it also means our calendar can become fully booked. We regret any inconvenience this may cause you.
BILLING AND PAYMENT REQUIREMENTS
A 10% service charge will be added to the total bill. Japanese consumption tax is 8%. Payment may be made prior to or on the day of your event. However, bookings for events during the Christmas/ New Year holiday and Chinese New Year holiday will require a 50% deposit to secure the booking.
Payment can be made by bank transfer, cash, or Paypal (additional fee may apply). If payment is made by bank transfer and paypal, the sender is responsible for any and all transfer fees.
If your booking is made through an agent or property management company, an invoice will be sent to the agent or property management company and payment will be required as per the agreement between Niseko In-House Dining and that agent or property management company.
Minimum order of at least 6 adults or the equivalent money order of 6 adults.
SPECIAL ORDERS and SERVICES
For assistance with planning any special orders or services, please contact email@example.com
CHANGING AN ORDER
We will make every effort to accommodate last minute changes to your order after it has been confirmed. Please understand, however, that if changes are made less than 72 hours before your event, we will not be able to guarantee additions and reductions will be billed to the extent that the food has already been prepared.
A catering order or Niseko In-House Dining service may be cancelled with no charges up to 6 days prior to event. Cancellations made inside of 6 days will forfeit 100% of the total payment. However, cancellations of events booked for the Christmas/New Year holiday and Chinese New Year holiday will forfeit the 50% required deposit if cancelled anytime from the time of booking to 6 days prior to event. However, the customer will be responsible for any and all specially-ordered food items, specially requested menu items, rental equipment, linen, flower arrangements that cannot be absorbed into the normal operation.
All cancellations and/or changes must be communicated by email.
If your group is large, please consult with us to determine the amount of staff. The complete total hours are based on each staff’s setup time, serving time and cleanup time. Additional charges will apply on an hourly basis after the 4-hour dinner time limit. Additional service attendees must be requested at least 72 hours prior to day of service and additional charges will apply. The cost of each staff person is included in the price of breakfast or Japanese dinner for a specified time limit. Additional charges will apply on an hourly basis, after the two and a half (2 ½) hour breakfast time limit and four (4) hours dinner time limit. Additional travel time fee may be added for services outside of the Hirafu, Annupuri, Niseko Village area.
Additional staffing costs will be charged to the credit card provided on the credit card guarantee form unless payment is made in person to Niseko In-house Dining concierge.
Additional service attendees must be requested at least 72 hours (3 days) prior to day of service and additional charges will apply. Any reductions made less than 48 hours before service are subject to a 20% service charge.
When you request additional staffing, over and above what is normally provided, hourly rates will apply. Please note that a three (3) hour minimum per staff member applies. Please consult with the Niseko Inhouse Dining concierge regarding these charges.
Niseko Inhouse Dining is available to consult on dietary needs of guests. We will try when possible to accommodate special dietary needs. Please inform at least 72 hours in advance of any special dietary needs and we will recommend the best options. Niseko Inhouse Dining does not label any allergens at catered functions or events.
Product availability may fluctuate depending on the market and while every effort will be made to make sure that items will be procured, there may be some variation.
Niseko Inhouse Dining makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. It is the responsibility of the customer to choose whether or not to question ingredients or choose to eat selected foods. Please carry your medication or Epipen.
If you have questions regarding ingredients, please contact our concierge.