TERMS AND CONDITIONS

Thank you for choosing our service. Listed below are some of the catering policies you should be aware of before placing your order.  

BOOKING

A successful event requires excellent planning, so please discuss with us and place your order as far in advance as possible. We require all catering events to be booked at least 7 days in advance with us. An earlier confirmation may be required for large groups or special menus.  If you need to make a menu change within 7 days, you may be charged up to 100% of the menu item cancelled.   
Please let us know the dinner starting time at least 6 days in advance.

Specialty items must be cancelled a minimum of 7 business days in advance.

All changes must be communicated by email.

Niseko In-House Dining is a small, locally-owned, custom caterer. It is that way so that we can provide excellent food and personalized service. Unfortunately, it also means our calendar can become fully booked. We regret any inconvenience this may cause you.

BILLING AND PAYMENT REQUIREMENTS

All our price already include service charge. Japanese consumption tax is 10% will be added to the bill. Bookings require a deposit payment to be secured. During the busy period from December 20th to January 2nd, the deposit must be paid 15 days in advance to secure the booking. If the deposit is not paid, the booking is cancelled.

If you do not order any additional seasonal items, a full payment must be made prior to the event.

Payment can be made by bank transfer (if you have an account in a Japanese bank), cash, or online credit card (Paypal or Stripe or Wise). If payment is made by bank transfer, paypal and stripe, the sender is responsible for any and all transfer fees.

If your booking is made through an agent or property management company, an invoice will be sent to the agent or property management company and payment will be required as per the agreement between Niseko In-House Dining and that agent or property management company.  

MINIMUM ORDERS

Minimum order of at least 6 adults or the equivalent money order of 6 adults. During the busy period from December 20th to January 2nd, a minimum of 10 adults is required. However contact us for our availability for smaller booking, thank you.

SPECIAL ORDERS and SERVICES

For assistance with planning any special orders or services, please contact info@nisekoinhousedining.com

CHANGING AN ORDER

We will make every effort to accommodate last minute changes to your order after it has been confirmed. Please understand, however, that if changes are made less than 72 hours before your event, we will not be able to guarantee additions and reductions will be billed to the extent that the food has already been prepared.

CANCELLATION POLICY

A catering order or Niseko In-House Dining service may be cancelled with no charges up to 7 days prior to event. Cancellations made inside of 7 days will forfeit 100% of the total payment. During the busy period from December 20th to January 2nd, the deposit made 15 days in advance is not refundable. The customer will be responsible for any and all specially-ordered food items, specially requested menu items, rental equipment, linen, flower arrangements that cannot be absorbed into the normal operation.  

All cancellations and/or changes must be communicated by email.

DIETARY NEEDS

Niseko Inhouse Dining is available to consult on dietary needs of guests.  We will try when possible to accommodate special dietary needs. Please inform at least 72 hours in advance of any special dietary needs and we will recommend the best options. Niseko Inhouse Dining does not label any allergens at catered functions or events.

DISCLAIMER

Product availability may fluctuate depending on the market and while every effort will be made to make sure that items will be procured, there may be some variation.

Niseko Inhouse Dining makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies.  There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. It is the responsibility of the customer to choose whether or not to question ingredients or choose to eat selected foods. Please carry your medication or Epipen.

If you have questions regarding ingredients, please contact us.